Terms and Conditions

Pop-in™ sessions are subject to the following terms and conditions. By booking a Pop-in appointment you confirm that you have read, understood, and agree to these terms and conditions and our privacy policy.

What does it cost?

Monthly Pop-ins are quick sessions for one child only at a local photographer's studio or other advised location. The price per Pop-in is $20 in your local currency and must be paid online via credit card through Stripe. This price is subject to change without notification. Special events are available throughout the year at prices as quoted while booking. Prices are non-negotiable.

What do we get?

You will receive a single digital photo of your child in the Pop-in chair and this image is made available to you within your online Little Annie account. This unique digital file is made available within a reasonable time period (normally no more than seven days following your Pop-in pending any technical difficulties outside of our control), you will be notified via email when your photo is ready to download. You acknowledge that there are no extra images to choose from, and there is no option to choose nor purchase another image if you are dissatisfied with the one you have been given.

Sibling and family sessions may be available at some Pop-in locations for additional fees throughout the year and will be advertised through the Popaholics Facebook group and to the promotional email list. For more information on sibling or family sessions please contact us.

Please note that all Pop-in events are on a specific day/s between set hours, each month in each location and you can come as often or as infrequently as you like (once per month). Little Annie shall use its reasonable endeavours to ensure that these monthly sessions will be held every month, however the continuity of the project cannot be guaranteed. Little Annie reserves the right to discontinue the monthly Pop-in sessions, change local photographers, and change locations at any time without warning.

You agree that your information can be provided to the local photographer running the Pop-in™ sessions, in accordance with Little Annie's privacy policy.

What if we are sick?

If you or your child is sick, please be compassionate and reschedule your appointment. You must reschedule your appointment if your child is unwell with any contagious illness. At Little Annie, we see a lot of newborn poppets and pregnant mums, and we don't want sickness to spread to these vulnerable people. Contagious illnesses such as chicken pox, conjunctivitis, whooping cough, or hand foot and mouth disease are unwelcome, so please add an additional five days following your doctor's recommendations before attending a shoot to ensure the safety of all children at Pop-ins, and to ensure your child is well enough to perform happily. We don't want to put our hosts in a position where they have to turn you away on health and safety grounds.

In the event of an epidemic or pandemic, Little Annie reserves the right to put in place additional precautionary measures - such as waiting for your session in your car, and bringing your own blanket for poppets under the age of four months. You will be notified of any additional precautions via email.

Can we reschedule?

You can reschedule your session any time before your allocated time by clicking 'Reschedule' within your Little Annie account. The option to reschedule online closes before your shoot time. Reschedules made seven days or less prior to your appointment have a $7 rescheduling fee. If you do not reschedule your appointment before your shoot, your session fee is non-refundable and your appointment can not be moved.

If you reschedule to a different location with a different host photographer, your original booking payment will be refunded within ten working days, and your credit card will be charged again for the new session plus the rescheduling fee.

The option to reschedule may not be available for special annual sessions if there are no upcoming events in your area (for Mother's Day and Father's Day, as examples).

There is no opportunity to reschedule an appointment to a different appointment type. For example, your child is sick for their Christmas Pop-in which is the last Christmas event of the year, this can not be changed/credited towards a Monthly Pop-in session. As bookings are available only three months in advance, it is not possible to reschedule to the same annual event the following year. In this instance, unfortunately your session fee is non-refundable.

If you can not attend a session that is available to you as a catch up, you will forfeit your session fee. Upon cancelling a special event with extras added on, your add ons will be refunded (this may be less booking fees) but the base appointment is subject to cancellation with refund rules stated above.

You can cancel booked 'extras' with a full refund in advance of your session, this option ceases to be available within 5 days. Extras are non-refundable at short notice.

If you can not reschedule online, please contact us before your session time. It is at the entire discretion of Little Annie and the local photographer whether your appointment is rescheduled to another event.

Refunds are only available when an unforeseen change to your event/session is initiated by your host photographer. We do not offer refunds or rebooking if you miss your session or for any reason and do not reschedule in advance.

In exceptional circumstances please contact your photographer for alternative postponement arrangements, at their sole discretion.

When can we start Pop-ins?

Pregnant mums are welcome at our monthly Pop-in sessions to track the progress of their growing bump, however Little Annie Pop-ins are not recommended for not yet vaccinated babies under one month old due to the presence of other children at the event. It is recommended that you book a private newborn session at the photographer's studio during the first two weeks of your baby's life (POA). These sessions will allow the photographer enough time to get lots of gorgeous, settled shots of your baby and your family together. For more information on newborn and family portrait sessions please email your local photographer or contact us.


What if something goes wrong?

Sometimes things are outside of our control and we may need to reschedule. Rescheduling announcements will be made on the Popaholics facebook group or via email or text to those affected.

In the unlikely event of the photographer being ill, the Pop-in session will be postponed, and your appointment may be rescheduled to another local event to suit your availability. Should the photographer be unable to perform the Pop-in sessions due to fire, accident, casualty, act of God, strike, illness, or for any other reason, Little Annie shall use reasonable endeavours to source an alternative local photographer or will refund any payments. Little Annie shall have no further liability with respect to Pop-in sessions or to you in the event of any unforeseen circumstances.

Refunds are not available on the occasion that you are not happy with your portrait, nor if your child/family is unable to attend the event due to illness. Your appointment can be easily rescheduled online ahead of your booking time, last minute fees may apply.

With regard to COVID-19 lockdown closures, we are unable to operate at Levels 3 and 4 (NZ). Our practise is to postpone events based on official dates as they are known. This means postponements will likely take place at very short notice and an event may be postponed multiple times as the situation evolves. We will not postpone events outside of known official timeframes based on assumptions of the next government announcements. Events which are scheduled to be held at hired venues such as Community Halls may require additional delays as photographers confirm new venue bookings in uncertain circumstances, we ask customers to exercise patience. All lockdown related postponements are made free of charge to booked persons. If the new date does not suit your schedule you are asked to log into your online account and reschedule to a date that does suit you. We understand that some of our sessions are seasonal and time specific, and that postponements can be upsetting. Given the enormous impact of COVID-19 on our collective of small businesses we are not able to cancel and refund bookings due to lockdown restrictions. Best endeavours will be made in all circumstances to carry out your pre-booked appointments as soon as safely possible.



Our waitlists are not a queue, when you join the waitlist for any event you will receive an email to notify you when a space becomes available at your chosen event. Other customers may be on the same mailing list and will be notified at the same time as you. You are not required to follow through with any eventual booking by joining the waitlist. You will not have any preferential claim to the available space. Another user, who may or may not be on the waitlist, may book the available space before you do. You will remain on the waitlist until you have booked an appointment, the event date has passed, or you remove yourself from the waitlist by visiting 'My Pop-ins' under your account.


Gift cards

By purchasing and/or redeeming a gift card, you agree to the following conditions:

To redeem your gift card, you have to have an account on popinphotos.com and you add the voucher code at the payment screen.

Bring a Friend Promotion

Annually, around March, Little Annie may run a 'Bring a Friend' promotion where you receive a free close-up portrait if you bring a friend with you. Your friend must be new to Pop-ins to qualify and your free close-up shot can only be taken during your paid $20 monthly booking the month that this promotion is offered. Your free close-up shot will be automatically added to your cart at checkout. One free close-up per poppet.

Free Bump Portrait Promotion

Free bump portraits are limited to one per pregnancy and can not be redeemed in conjunction with any other promotion or special offer. Bump portraits are available at Monthly Pop-in events in all of our locations. To receive your bump portrait for free please complete the online form, you will receive an email with your coupon code to book. Free bump bookings are not transferable to born babies. If your child is born before you have the opportunity to redeem your free bump coupon, this is forfeited, existing appointments booked with your free bump code will need to be cancelled and rebooked at full price to ensure you receive a Pop-in portrait of your baby.

Competitions and Giveaways

Sharing pages or a giveaway post, or tagging friends, is not a condition of entry of any competition.

The copyright of any images submitted still lies with Little Annie as per the user terms and conditions. However, you give Little Annie permission to use any quotes submitted on any post.

All competitions or giveaways are subject to Facebook policies

Any giveaways are not endorsed, sponsored or administrated by Facebook/Instagram, nor is Facebook associated with any giveaway. By entering, you release Facebook from any responsibility to entrants or participants.

Photographer Exclusives

Photographer Exclusives are events that are created and operated by your host photographer. Photographer Exclusives may include their own unique terms and conditions. Little Annie Ltd only provides the booking platform and technology for these events.

For the avoidance of doubt, you are conducting business directly with your photographer and any complaints or concerns can be directed to them via www.popinphotos.com/contact.

Little Annie Ltd shall only be liable to you for your use of our technology (this Pop-in website) and shall accept no further liability. If you want to find out more about what terms and conditions apply/do not apply to the specific Photographer Exclusive event, please contact your host photographer directly.

Other terms and conditions

The intellectual property (including copyright) in all parts of the Pop-in™ session (including the set-up of the session, inner working of our web app, and the digital files) belong to Little Annie pursuant to the Copyright Act 1994 (NZ) and any local copyright laws in the country you are located. All such rights are reserved.

Pop-in is a registered trademark in New Zealand and Australia, and pending in the UK, USA, Canada and the EU.

You are not permitted to use the copyright or the trademarks (except as permitted below) without the approval of Little Annie.

You shall have a non-exclusive licence to use the digital files in whatever way you see fit, limited to personal and non-commercial use, including disseminating the digital photos to third parties without further consent. For commercial use for the purposes of marketing or entry into online competitions, please seek express permission in writing via email. Our photographers really appreciate the opportunity to share their favourite photos in marketing to ensure the ongoing viability of Pop-ins as a high volume portrait opportunity. The images from Pop-in sessions may be released by you, for marketing locally both online and in print by your preferred photographer by toggling on the check box in your user account. If you adjust your sharing permission toggle to 'off' this will impact only future use of your images in marketing. To request the removal of images used in historical marketing please contact privacy@popinphotos.com. To release your images for our brandwide use online and in print around the world, by both Little Annie Monthly Pop-in Portraits and the Little Annie Printshop please complete the signed marketing waiver form.

Please note that we only provide Pop-in sessions for domestic and private use. You agree not to use our site for any commercial or business purposes (see the above paragraph), and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Little Annie does not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees or contractors, and for fraud or fraudulent misrepresentation. Little Annie's liability arising out of Pop-in sessions is limited to direct losses only up to the price of your monthly Pop-in or the session you attended in the month of the loss.

Your appointment and use of this website is subject to the terms within our privacy policy. We will only use your personal information as set out in this policy.

Little Annie does not guarantee that this site, your account, or any content, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. You agree to release Little Annie from any liability for any claims whatsoever for consequential losses or in the event that written or digital materials or data are damaged, lost through computer or technology malfunction, lost in the mail, or are otherwise lost or damaged. We recommend that you keep a back-up of your monthly Pop-in photos in the event of a malfunction.

You are responsible for keeping your account details safe. Little Annie is not responsible for any unauthorised third party access, and we reserve the right to disable your account if, in our reasonable opinion, you have failed to comply with these terms and conditions.

The laws of New Zealand apply to these terms and conditions, Pop-in sessions, and any related subject matter. You and Little Annie agree that the courts of New Zealand will have exclusive jurisdiction over any dispute, however any judgment can be enforced in the country you are a resident in.

* References across our brand to gendered roles such as Mum and Dad refer to parents/grandparents/caregivers who identify as male, female or non-binary. Our intention is to create an inclusive space for all families. Regardless of where you fall in the gender identity spectrum, you are always welcome at Pop-ins.

If you do not agree to these terms, you must not use our site. We recommend you print a copy of these terms for future reference and we may update these terms from time to time to reflect changes to the Pop-in services, your needs, or our business priorities. We will endeavour to give you reasonable notice of any major changes.

This statement was last updated April 2022

Any other questions? Contact us