Frequently Asked Questions

Check out the ’book now’ wizard for all upcoming events, use the filters to see the most relevant information for you.

Pop In Portraits are held at our studio! Located at 529 W Main St in Jackson, MO. Please turn on to Union Ave and park in the gravel lot behind the studio or along the street. We are the green storefront facing Union Ave with the golden camera on the door!

To double check you've booked successfully, log in to your account and visit the "My Pop-ins" tab, your new appointment should appear here - by clicking on your appointment you can find all of the information you need to attend. If not, then your booking has not been successfully made. Try again, or contact us.

Payment is made at the time of booking to secure your time slot, we take payment via Stripe so have your login or credit card details handy. Payment via cash or bank deposit is not available. Please note that your credit card details can be saved securely with Stripe, these details are not saved on our website or shared with us, we are not able to take payments with your saved card without your express permission.

To avoid going over capacity for our scheduled times, please book your spot in advance. If you're tagging along with your daughter/sister/friend/etc. as a guest, that is more than fine! Please just be sure to give our photographer and team room to capture magic during the individual's pop in experience.

Once you've secured your booking the only thing left to prepare is your child's special outfit, see our [Popaholics Facebook group] for outfit inspiration! Our photographers are experienced professionals and know exactly how to get the best out of every poppet, you're in safe hands.

When you arrive at Pop-ins, log into your online account and check in online. You’ll be added to the remote waiting list and you’ll receive a text or email to let you know when it’s your turn to Pop-in.

If there is no online check in available, simply come on in and give your name to the person at the desk. Once you've checked in, you can find a comfy place to wait your turn. If your baby is due a feed or a change there's no rush, just let the next in line go ahead of you so your baby is at their happiest for their photo.

At Pop-ins up to 25 other families or individuals are booked for the same time slot. Each family or person takes only a few short minutes to photograph. Your timeslot is super flexible, come along any time within the hour. You can expect to wait for around 5-15 minutes for your turn. Please avoid the last 15 minutes of the event to ensure you still have time to get your shot before your photographer needs to pack up for closing.

If you'd like a family portrait, please book one of our Family Pop-In options or add the portrait as an 'Extra,' if applicable.

We are more than happy to give you more information about a full family session with us, too. Feel free to reach out to us at any time or request a pricing sheet before you leave our studio!

Each Pop-in™ portrait takes only a minute or two to create. Because we only need ONE beautiful photo of you, your child(ren), or your family, as soon as that has been captured we move on to the next booking. Extra time will be alloted for families & individuals that choose to add-on 'Extras' to their sessions.

You are welcome to turn up at the studio anytime within the hour you've chosen for your time slot, you may need to wait for a few minutes for your turn as up to 25 other families or individuals will be scheduled for the same hour time slot.

If you're in a rush, please let our staff know so they can move you to the front of the queue.

Please leave your strollers behind when visiting the studio to avoid congestion in the waiting area. Many parents choose to bring their baby's 'photo outfit' along to change into at the studio. When you arrive check in with the photographer (or their assistant) and write your details on one of our little whiteboards so we know who’s who. Many littles like to bring a toy, blanket, small prop or milestone cards along to their session as a marker to show how much their baby has grown month by month.

Little ones under 4 months may like to bring their own blanket, which should be a plain, light coloured blanket which is bassinet or cot-sized, which they can be safely laid on for their portrait.

Yes certainly, all ages and stages are welcome. Our Pop-in™ chair is perfect for supporting little ones who are not sitting yet and our photographers are pros at making sure your baby is comfy no matter their skill level. We can’t wait to see your baby develop through their milestones!

Yes! In fact we recommend it, a toy or prop of your choice is perfect for showing how much your baby has grown month by month. Feel free to get creative, if you have a cool idea that will look amazing once your full set is put together, go for it!

A couple of notes: please ensure your prop fits within the Pop-in™ chair (alongside your baby aka, no bicycles...), please do not bring cakes or other messy props, balloons etc should be filled with helium and no larger than 30cm to fit into the photo, props that take a lot of setting up or that don't support themselves are usually not worth the hassle.

Also please note that we are aiming to get a great photo of your child, not their teddy bear, while we will do our best to get teddy smiling too, sometimes the one-great-shot of your baby has teddy's bad side... and that's just the way things go.

You will receive an email from us within 24 hours of your shoot with a link to download your portrait. You can check your account any time to view your portraits new and old.

Your photo is high resolution and ready to print/share, just click 'download printable' or 'download shareable' to download the copy/s you need.

If you don't receive an email or your photos aren't showing when you click through to view, please contact us.

Under My Account, click the edit icon next to your child's name, and you'll find the option to edit their details or merge that child with another in your account. Help us to keep our information accurate, so we don't email you about things that are of no interest to you, by merging incorrect child details as soon as possible.

You can order gift vouchers here.

Once your shoot is finished you are all good to go, you'll receive an email from us very soon! Your portraits will be ready to download from your online account within 24 hours. Once you've been photographed, kindly make your way out of the studio to leave room for others.

You can cancel or reschedule your appointment online, just log in to your account and click 'Reschedule' on your upcoming appointment. Fees and conditions may apply. Remember your session fee is non-refundable if you cancel, so use the reschedule option to transfer your payment!

If you have more questions, view our rescheduling and cancellation terms and conditions.

No worries, you can cancel or reschedule your appointment to next month by logging into your account and clicking 'My Pop-ins'. Please note that cancelled Pop-ins are not refundable. Rescheduling your appointment will transfer your session fee to your new booking, and may attract a rescheduling fee. The option to reschedule closes before your appointment time.

Please DO NOT attend the studio on pop-in day with a sick child: consider those around you, newborn babies, pregnant mums or immuno-compromised children may be at the studio at the same time as you.

Unfortunately your session fee is not refundable in this instance as you have still booked a time slot that another baby might have enjoyed.

If you know you won't be attending ahead of time, logging into your account and clicking 'My Pop-ins', or click 'Reschedule' at the bottom of your confirmation email. This will transfer your session fee to your new booking date.

Our Pop-ins can only be so affordable if we make them as efficient as possible. Sharing alternate shots, billing, and emailing is time consuming for your photographer, as such it is just not possible from Pop-ins. You can trust your photographer’s judgement to choose the best photo for you -- we've been known to throw in a spare here and there for free if there are multiple photos worth framing.

If you're looking for something a little more, you sound like the ideal person to invest in a custom portrait photography session with your host photographer. During your private session your photographer will create a full array of gorgeous portraits for you to choose from. Contact your photographer directly to learn more about their pricing and options for full portrait sessions of your poppet.

Your photo will be delivered to you digitally, just log into your account and click 'My Pop-ins'. You will receive an email within a week of your Pop-in™ session to let you know that your image is available.

If you haven't received your portrait within 48 hours, please contact us.

No worries, the Pop-in™ day is pretty flexible, you can come anytime within your hour time slot, or if things really go pear shaped, we can usually fit you into another time slot. Double check the closing time for your event (click on your appointment under 'My Pop-ins') and if there's still time, come on down.